You will be given

You should be given all the information necessary before the appointment:

• the date and time
• where to go (if not at home)
• who will attend
• how the technology will be set up.

Check that you have

• a private, well-lit area where you will not be disturbed
• a device connected to the internet with a camera (webcam), speaker and microphone (these features are internal to most laptop and mobile devices)
• good internet connection (at least 0.4Mbps for download and upload).